Jiffy libe1/11/2024 ![]() It is with regret that I must inform you that my most recent service with your company was very much unsatisfactory. Every mechanic i have spoken with since then has stated that only a novice would make this kind of mistake. The General Manager, Anthony, also admitted to using hand tools to break off my bolts. What they did was ignore me and neglect to inform me that i needed to organize a tow and repair on my own. In their response to my review above, the franchise lied by stating that they got me over to a repair garage- this is not true whatsoever. I have never witnessed this amount of poor service, lack of mechanical ability, or quality of customer interaction in my life! When i returned with the dealership bill asking for any kind of reimbursement, Anthony called me "uneducated" and constantly interrupted me while trying to explain my situation to him. I did not have a vehicle for the entire following weekend. Repairs for their mistake cost me over $500 at the dealership. I was and have not yet been refunded for my services provided. His apologies were insincere and I had to be towed and damages to my vehicle from their negligence were significant. ![]() He pulled my car out of the bay and neglected to speak to me for an update, leaving me in the wait room clueless that i needed to organize a tow and repair myself. Two and half hours in, I get notified by Anthony that he had broken not one, but two lugnuts off of my wheel and my car is undrivable, he tried to get me new bolts before checking that he could not replace them, adding even more unnecessary wait time. All of the other customers in the lobby were visibly upset. Everyone seemed rushed, but nothing seemed to be getting done. Guys were walking around blaring music on their phones, gossiping, and chain smoking. Total lack of communications and poor time management capabilities had me sitting in the waiting room for over four hours witnessing rude staff interactions between themselves and other customers. I was then confronted with my air filters and suggestion of unnecessary services to be added to my vehicle. I waited about an hour just to get in the bay and watched my car sit without being worked on for another hour. I went in on my lunch hour for what was supposed to be a quick oil change and tire rotation.
0 Comments
Leave a Reply.AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |